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DISCOVERING THE MEKONG AND THE TEMPLES OF ANGKOR
8 to 21, 2010
and Cabin Plans and Ship Information
Main Deck 202
Deck cabins are available on request.
Call 1 877 285 1170 to reserve your space
We want you to be as comfortable as possible during your voyage
us. Our stewarding team will do their best to ensure the highest
possible standards of cleanliness and try to make you as much at
home as possible. Please do not hesitate to ask if you require anything
at all and please let us know if you are not satisfied with any
aspect of our care of you. Note that cabins do not have mini bars,
TVs or phones. All have own air conditioning, mini-safe, luggage
storage, wardrobe, writing desk and amenities include hair drier,
kimono, slippers. All upper and main deck cabins have own deck space
with own rattan chairs and table outside the room.
Your cabin has its own air-conditioning unit, which can be adjusted
for your comfort. We recommend you do not over- cool your cabin
as the sudden change from the outside temperature to a chilled cabin
can bring on colds, respiratory illnesses and even stomach upsets.
For upper and main deck cabins: At night you may prefer to use the
fan only, and have the windows open. Insect netting covers the windows
to enable you to do this. Please do not leave your air-conditioner
on with the window open - this results in energy loss.
Pandaw slippers are provided for your comfort on board the vessel.
When ashore guests should use comfortable but safe walking shoes.
At certain times the river banks and paths used can be muddy and
therefore slippery or very dusty and we ask you to remove your footwear
when returning on board so that we can clean your shoes for you
and return them to you later.
Water and Towels
The ship's water supply comes from the river after passing through
a sterilisation plant. This water is suitable for washing and brushing
teeth but should not be drunk. Bottled mineral water is provided
for drinking free of charge. To save water and reduce detergent
use we will only change towels daily if they are placed on the floor.
We have copious supplies of hot water but you may have to run the
water for two minutes before it gets hot.
Breakfast is a buffet, lunch and dinner served at the tables. We
offer a fusion of Asian and Western cuisine and there are always
vegetarian dishes offered. Special diets may be catered for with
advance notification and agreement. Our policy is to use as much
locally purchased produce as possible to help the economies of the
villages and towns we stop at. We try and avoid imported products
and give our passengers a real taste of the lands through which
they pass. Exotic fruit, fresh organic vegetables, locally caught
fish and prawns are the preference of most of our passengers.
Tea, Coffee and Beverages
Complimentary tea and coffee are available from 6 a.m. on the Sun
Deck for throughout the day. Mineral water (local) is provided in
all cabins daily. Additional bottles are available on request. Water
is provided at all meals. Local soft drinks, beers and some spirits
depending on suitability and availability by country are also complimentary.
Food Safety and Hygiene
Bottled water is used for cooking and food preparation onboard.
Off the vessel never accept ice in drinks and avoid ice creams,
crushed sugar cane, salads and the skins of fruits.
The currency on board in Vietnam and Cambodia is $US. All passengers
will have their own ship account, which allows you to sign a bill
for all purchases and services throughout your cruise. All bills
on board the ships are to be pad in $US or credit card (Master or
Visa card not Amex or Discover). Please note that accept traveler's
checks are not accepted. In Cambodia and Vietnam most vendors ashore
take dollars. If required, there is a limited money exchange service
on board but please try and change money at a bank or hotel before
embarkation. ATMs are available in major cities in Cambodia and
Once on board, you will be looked after by an experienced Pandaw
Purser who will do his or her best to make sure that you are as
comfortable as possible. Both the hotel staff and the ship's crew
are here to ensure that you are as well looked after as is possible
within the confines of an expedition vessel making pioneering journeys.
These are located either in the bar or on the upper deck landing.
The Purser and key team members are available to assist at designated
Fire Risk and Smoking
Smoking is not permitted in your cabin or any internal areas. Smoking
is permitted in outside areas only, namely the Observation Deck
and Promenade Decks but please be considerate of people sitting
down wind. This is a wood-finished ship and the danger of fire should
never be ignored.
The ship is fitted with modern smoke detectors, and fire alarms,
extinguishers and hoses. Alarms are situated at regular intervals
along the Promenade Decks. Fire extinguishers are located at regular
intervals around the promenade decks and outside all public rooms.
Life Jackets are kept in the wardrobe in your cabin.
Mekong Pandaw carries first aid equipment and some medicines. All
our senior staff has attended First Aid courses. On the river we
are never far from a local medical station and we have found that
some local doctors usually speak English or French and practice
a good standard of field medicine. In the event of serious illness
or accident we are never more than 2 hours by car or speed boat
from a hospital or clinic. In the Conditions of Carriage you are
required to take out an insurance policy that includes repatriation
in the event of an emergency. You should check with your doctor
that you are fit for travel and your doctor would check with the
relevant organization in your country as to whether any prophylactic
drugs or inoculations are required. We do not have facilities for
disabled people or wheel chair access. There are no stair lifts.
River banks can be steep and slippery. If a passenger is seen to
be unfit or unable to access a ship and mount stairs unaided then
the management reserves the right to refuse to carry that passenger.
Mobile phones work on the Mekong. Please note that usage will incure
global roaming charges.
Ship's Shop, Post Cards
We have a small boutique on board with a collection of locally made
handicrafts. Post Cards and stamps are also from the Ship's Shop.
Outside of the tourist centres of Saigon, Phnom Penh and Siem Reap,
opportunities to buy postcards are virtually non-existent.
Bar and Dining Room and
You will be asked to sign a bill for all items ordered and you will
be presented with the account in US$ on the last day aboard. All
soft drinks, local beers, mineral water, coffee and tea as well
as local spirits are free of charge. Only imported spirits and liquors,
wine, espresso and imported mineral water will be charged. A complimentary
daily cocktail will be served made by local spirit.
External doors and the gauze windows should be kept closed at all
times -day and night. At night, if on deck or going ashore make
sure to rub ankles and other exposed parts with repellent. However,
outside urban areas mosquito is less of a problem than other forms
of insect life. Make sure to switch off lights when leaving your
cabin so as not to lure them in. Between January and March insects,
but not mosquitoes, can be a real problem and invade the ship. Fortunately
these are relatively harmless. Mosquitoes on the river, which is
fast flowing, are rarely to be seen.
A laundry bag is provided for your laundry needs, and a laundry
list is to be found in the rattan folder by your bed. Laundry is
collected each morning when your room is made up and will be returned
to you by the following day. Please leave items in the bag provided
and mark up the list. The charges will go on your bill in US$. If
there is an item that you do not wish ironed please advise us.
Hairdryers are installed in all cabins.
230 volts two round pin type as found in Continental Europe - we
carry adapters for other types of plug you might bring. As the voltage
is 230V, 110V non-dual voltage appliances will need a converter.
Most camera, cellphone and laptop chargers are dual voltage, please
check yours to be sure.
In the countries in which we operate tourists are rarely targets
for theft and when sailing most of passengers do not bother to lock
their doors. When in port a 24 hour watch is kept on the gangplank
controlling access to the ship but please then keep your deck door
locked when not in use and at night. All cabins have a combination
type safe - please use a number you can remember like the last 4
digits of your phone number or your date of birth. The company cannot
be held liable for loss of money, jewellery or other valuable items
from the ship or whilst on an excursion ashore during a voyage.
In the Conditions of Carriage you are required to have taken personal
travel insurance cover this.
When moored you are welcome to come and go from the ship as much
as you like. Our next sailing time will be advised on the Daily
Schedule and passengers are requested to note this before disembarkation.
Group shore excursions are organised by the Purser and you will
be accompanied by a member of the ship's company. Details of these
are posted on the Daily Schedule. Fifteen minutes prior to casting
off the captain will sound the ship's horn to warn you to return
to the ship. Passengers should hang their keys on the key board
hanging adjacent to the gang plank when disembarking so that we
know if anyone has not returned. If you go ashore with your cabin
keys and we leave without you we can not be held responsible for
this. We will attempt to devise on shore time in the cool of the
early morning or late afternoon
All guides services are in the English language.
Because of the varying nature of the river bank the method of getting
ashore may differ from time to time and on occasions access may
be difficult. We will ensure the gangways are safe and that crew
and team are on hand to assist you.